Refund Policy

This Refund Policy explains how refunds work for Organista subscriptions and services. It applies alongside our Terms and Conditions.

1. Subscriptions

• You may cancel your subscription at any time. Cancellation stops future renewals; your access continues until the end of the period you have already paid for.
• If you cancel, we do not automatically refund the current period unless required by law or covered below.

2. 14-day goodwill refund

If you are a new subscriber and are not satisfied, you may request a full refund within 14 days of your first payment by emailing hello@iamorganista.com. We process eligible requests promptly through Paddle.

3. Renewals

Renewal charges are not refundable after the renewal date, but you can cancel before your next renewal to avoid being charged.

4. One-time add-ons

We offer one-time digital add-ons, including the Logo & Website Blueprint, Product Launch Roadmap, Funding & Pitch Roadmap, Scale & Hire Roadmap, Brand & Rebrand Roadmap, and Customer Retention & Loyalty Kit.

• Because these are delivered instantly as generated digital content, they are generally non-refundable once the content has been generated, except where required by law.
• If an add-on fails to generate or you are charged in error, contact us and we will fix it or refund it.

5. 1:1 consultations

• Consultations can be rescheduled with reasonable notice using the link in your booking.
• As a goodwill gesture, a first missed session may be rebooked once; repeated no-shows without notice are treated as delivered and are non-refundable.

6. How refunds are processed

Payments and refunds are handled by Paddle, our Merchant of Record. Approved refunds are returned to your original payment method; timing depends on your bank or card provider.

7. How to request a refund

Email hello@iamorganista.com with your account email and the reason for your request. You can also contact Paddle directly regarding any charge shown on your statement.